The Pillow Company Reviews

Adjustable Loft Feature: Allows customization of the pillow's height and firmness by adding or removing fill, ensuring personalized comfort.

Breathable and Hypoallergenic Materials: The pillow cover is made from 100% USDA Certified Organic cotton, which is breathable and hypoallergenic, reducing the risk of allergies and ensuring a cool sleeping experience.

Hypoallergenic Fill: The pillow stuffing is a clustered polyfill made from BPA-free materials, resistant to dust mites, mold, and bacteria.

Machine Washable: The pillow is designed to be regularly washed and dried, maintaining cleanliness and hygiene.

Sustainable Sourcing: Materials are sourced entirely in the USA, minimizing carbon footprint and supporting local agriculture.

Durability and Longevity: The pillow is designed to last, with the adjustable loft feature allowing for topping-up rather than frequent replacements.

Scam Allegations: Multiple users have reported being charged for more pillows than they ordered, with some even being billed for items they did not authorize.

Deceptive Practices: The company is accused of adding items to orders without consent and charging for them, including recurring charges for a "pillow maintenance agreement".

Poor Customer Service: Users have reported difficulty in contacting customer service, with some claims of unhelpful and vague responses.

Return Policy Issues: The return policy is criticized for being costly, requiring customers to pay for shipping to Lithuania, and imposing a 15% restocking fee.

Quality of Pillows: Some users have noted that the pillows are not as advertised and are similar to standard memory foam pillows available elsewhere.